FAQ
How can I contact you?
You can contact our customer care team by email at:
We aim to respond as quickly as possible. To avoid delays, please send only one email per request.
Which payment methods are available?
We accept secure payments by credit card and other available checkout options, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
How long does delivery take?
Orders are typically delivered within 7–14 business days after dispatch. Delivery times may vary depending on product availability and shipping conditions.
When will my order be dispatched?
Most orders are processed within 1–5 business days after purchase. Orders are not processed on weekends or public holidays.
Where can I find my order information?
After placing your order, you will receive a confirmation email. Please check your spam folder if you do not see it. Once your order has shipped, you will receive tracking details by email.
Can I change my delivery address?
If your order has not yet been processed, we may be able to update your shipping address. Once your order has been processed or shipped, changes are no longer possible.
What if I entered the wrong address?
Please contact us as soon as possible. Customers are responsible for entering the correct shipping information at checkout.
What if I am unsure about sizing?
Please check the size guide on the product page before ordering. If you need help, you can email our customer care team before placing your order.
Can I cancel my order?
Because orders are processed automatically, cancellations are only possible within 24 hours after ordering, as long as the order has not yet been processed.
What if I ordered the wrong item or size?
Contact us as soon as possible. If the order has not yet been processed, we may be able to help. Once the order has shipped, changes can no longer be made.
How can I track my order?
Once your package has been processed, you will receive a tracking number by email. You can also use the Track Your Order page on our website.
How do I return an item?
Please visit our Return Policy page for full return instructions. Items must be returned within the return window and meet our return conditions.
Are shipping costs refundable?
Shipping fees, duties, and taxes are non-refundable.
What happens if my package is lost?
If your package appears lost or delayed, please contact our customer care team so we can help review the tracking information and guide you through the next steps.